As a pioneer and dominant force in Nigeria’s financial landscape, LEADWAY Holdings stands tall as a trailblazing non-banking financial service provider. With an illustrious history spanning over four decades, our unwavering commitment to delivering trustworthy and innovative solutions has solidified our position as an industry leader…
Employment Type: Full-time
Job Position: Head, Customer Experience Department
Job Description
- Socially aware and skilled in team building
- Proactively monitor service turnaround time for excellent customer care
- Efficiently manage customer inquiries and complaints
- Thorough understanding of leadway products, services, and procedures
- Engage clients effectively, educating them on products and cross-selling as needed
- Handle customer complaints and inquiries with professionalism
- Coordinate and analyze regional marketing and sales initiatives for optimal results
- Prioritize customer satisfaction for maximum impact
Requirements
- B.sc or HND degree required for qualification
- Extensive 10-year experience in customer service, including 4 years in a leadership role
- Strong interpersonal skills
- Proficient in paperwork, filing, and report writing
Additional Information
Leadway is committed to equal employment opportunities (EEO) and values diversity. We prioritize qualified applicants without discrimination based on national origin, sexual orientation, gender identity, race, color, religion, sex, or any other factor. We also adhere to EEOC regulations and applicable local laws by considering individuals with criminal backgrounds for employment.
Method of Application
Interested and qualified candidates should please send their CV to: [email protected] using the Job position as the subject of the mail.