UST HealthProof is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation…
Location: Remote
Department: Customer Support
Job Type: Virtual
About This Role
We are currently seeking to engage an experienced and vibrant Customer Service Associate. Reporting to the Customer Service Manager, the Customer Service Associate will provide exceptional customer service to the UST customers via inbound Call Center Operations. The service center will be open from 8am-6pm CST USA and will occur related schedules.
Tasks and Obligations
- Receive and respond to inbound phone calls for customer assistance
- Respond to outbound phone call requests
- Document all calls in ticketing and tracking system
- Respond to customer inquiries and provide data to customers within a required time frame
- Act as liaison between claims department and providers
- Research customer claims in the primary payor systems
- Ensure highest level of customer service on every call
Requirements
- High school degree required; Bachelor’s degree preferred
- 2-3+ years of relevant professional experience in Healthcare claims operations or 2-3+ years of relevant experience in a Call Center environment
- Previous Health Care Call Center/Customer Service Experience.
- Must be able to work with minimal supervision.
- Maintain a full comprehensive understanding of the covered benefits, coding and reimbursement policies and contracts.
- Excellent verbal and written communication skills.
- Attention to detail and problem-solving skills
- Proficiency with MS Office applications, especially Word and Excel.
- Overall Experience level:
- Some experience in customer service setting preferred
- Spanish speaking and written language proficiency preferred
Compensation Package
$35,360-$39,520
Application Procedure
To apply, click on the “APPLY NOW” button and complete the mandatory job application form using English language.