Constant Contact, Inc. is an online marketing company, headquartered in Waltham, Massachusetts, with additional offices in Loveland, Colorado; and New York, New York. The company was founded in 1995 by Randy Parker and was later sold to Endurance International in 2015. As of 2021 it had been acquired by ClearLake Investments.
Location: Remote, US
Department: Customer support
Job Type: Full-Time
Tasks & Obligations
- Act as a first point of contact and work with a diverse group of small business owners to ensure their success with Constant Contact’s products and services via telephone
- Resolve technical and other support related inquiries and assist in escalations
- Escalate complex issues to the appropriate team members for resolution
- Provide feedback to leadership on defects and enhancements to improve the overall
user/customer experience - Document customer interactions and maintain accurate records in our customer relationship management system
- Educate customers on product features as well as online help resources
- Educate and coach customers on products and services to enhance their online marketing strategy
- Drive customer engagement to help our customers be more successful business owners
- Provide remote support in a call-center environment while adhering to a consistent and
committed schedule
Salary Range
The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave.
Pay Transparency – All Full Time Employees
$19—$19 USD
Why You’ll Love Us
- We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we’re always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
- Join the experts. If you’re passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
- You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
- A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family
Qualification
- Tech Savvy: You have a couple years of work experience. You know your way around a computer. From surfing the web to troubleshooting your smartphone, you have done it all! Experience in online marketing is a plus!
- A People Person: You find it easy to make connections and empathize with others and can’t imagine a job without interacting with people
- Always Putting Customers First: You enjoy delighting the customer and are willing to go above and beyond to do so
- A Small Business Supporter: You understand that small businesses are an essential part of the economy and like to help the small stand tall
- An Opportunity Finder: When you know a product, you can identify ways for the customer to optimize their results. This includes making top notch product and service recommendations for add ons / upsells
- A Master Multitasker: You’ll be speaking with customers, reviewing their marketing materials, and navigating our knowledge base – all at the same time
- Dependable: You are a committed professional who can be relied on by our leaders and the customers to adhere to your schedule
Bonus information
At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.
Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.
Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact [email protected].
Method of Application
Prospective and qualified applicants should endeavor to click on APPLY NOW to complete the required application form. This is a remote role which starts on October 28th. The hourly rate starts at $19. Performance based increases are available within the first year. There is an initial 90 day attendance policy. The office will be closed Thanksgiving and the day after.
Shifts available:
Monday-Friday 10am-6pm MST
Tuesday-Saturday 8am-4pm MST