Mudflap is revolutionizing the trucking and logistics industry by providing innovative payment solutions that help independent truckers and small fleets save on fuel costs. Backed by prestigious venture investors and featured in the Forbes Fintech 50 list, Mudflap is committed to empowering the backbone of the U.S. economy. Our team, comprising experts from top companies like Disney, Uber, and Google, is dedicated to making a significant impact in this $800 billion industry. . .

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Job Field: Customer Support

Compensation:  $23.00 – $27.00/hr

Location: Remote

About The Role

This is a full-time, remote position with various shift options available to accommodate different schedules. Candidates can choose from shifts that include weekends, ensuring flexibility and work-life balance. The role requires a commitment to customer service excellence, with the support team operating 24/7/365.

As a Customer Support Specialist, your day will involve engaging with truckers over the phone, addressing their inquiries, and providing solutions in real-time. You’ll handle a high volume of calls, ensuring each interaction is efficient and empathetic. Your role is central to Mudflap’s mission, as you help customers navigate challenges and maximize their savings on fuel.

On a day-to-day basis, this means working closely with on-boarding, sales, support, and product teams to ensure merchants continue to succeed after launch:

Expectations (In this role, you will):

We hold a high bar for customer support and we’re proud of it. Here’s what success looks like in this role:

• Strong Phone Presence: You communicate clearly and confidently, with a warm, professional tone and genuine empathy
• Real-Time Problem Solving: You think fast on your feet, troubleshoot effectively, and keep customers reassured every step of the way
• Comfortable with High Volume: You thrive in a high-call environment and know how to stay sharp, organized, and efficient throughout the day
• Customer-Obsessed: You go above and beyond to deliver an experience that feels effortless, personal, and thoughtful
• Emotionally Intelligent: You can read between the lines, pick up on customer signals, and respond in creative, thoughtful ways that show deep understanding
• Ambitious and Growth-Oriented: You’re hungry to learn, open to feedback, and excited to grow your skills and career with Mudflap
• Tech-Savvy: You move comfortably between tools like Zendesk, Slack, and internal systems without skipping a beat

Requirements

• 2+ years of experience in a remote customer support role, ideally in fintech or tech startup environments
• Proficient with support tools like Zendesk or similar ticketing systems
• Customer-first mindset with a genuine passion for delivering exceptional service
• Excellent communication skills, both verbal and written
• Thrives in fast-paced environment, you’re a strong multitasker with a high sense of urgency and a hands-on, team-oriented approach

Compensation

The compensation for this role is $23.00 – $27.00/hr

• Competitive pay and equity in a high-growth startup
• Health benefit options
• Paid Time Off
• 401(k) matching
• Opportunities and support for major career growth
• Annual Company offsite event (Mudfest!)

How To Apply

Interested applicants should click on  APPLY FOR THIS JOB to fill the provided form.