Mainspring Energy is at the forefront of transforming power generation with its innovative Mainspring Linear Generator. This technology offers unmatched flexibility and adaptability, allowing commercial, industrial, and utility leaders to efficiently deliver local power solutions. The company is supported by prominent investors like Khosla Ventures and Bill Gates, and is committed to expanding its reach both domestically and internationally, all while working towards a net-zero carbon grid. . .

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Job Field: Operations and Maintenance

Salary: $27 – $31 an hour

Location: Remote

Job Overview

We are seeking a highly reliable and detail-oriented Operations Support Specialist to monitor system alerts, respond promptly to issues, and execute defined troubleshooting actions based on established flowcharts. This position requires strong problem-solving skills, comfort with technical systems, and the ability to work independently during overnight and weekend shifts.

Shift Schedule

This role follows a 4×10 schedule (four 10-hour overnight shifts per week), with two shift block options:

• Block A: Saturday – Tuesday (ends Wednesday morning), 9:00 PM – 7:00 AM PST/PDT
• Block B: Tuesday – Friday (ends Saturday morning), 9:00 PM – 7:00 AM PST/PDT

Tasks & Obligations

• Learn and understand novel electro-mechanical hardware systems and operations
• Monitor system alerts and notifications during assigned overnight shifts
• Follow established troubleshooting protocols to address issues
• Execute problem-solving actions based on provided flowcharts
• Restart hardware systems or escalate issues to senior engineering staff as needed
• Maintain detailed logs of alerts and actions taken
• Ensure all issues are resolved within the allotted time or escalated appropriately
• Provide weekend and flexible shift coverage, including filling in for team absences or vacations as needed

Qualifications

• A Bachelor’s degree in a related field is preferred
• Previous experience in operations, dispatch, or customer support roles
• Basic technical aptitude; prior experience with dashboards or similar systems is a plus
• Experience working overnight shifts or in similar roles is an advantage but not required
• Familiarity with troubleshooting hardware and software systems and technology
• Ability to follow detailed instructions and processes
• Strong problem-solving skills with a focus on execution
• Attention to detail and the ability to work independently
• Excellent communication skills
• Ability to manage multiple tasks and prioritize in a fast-paced environment
• Willingness to provide flexible shift coverage, supporting team members during vacations or absences

Compensation

This position is remote. The salary will be adjusted to reflect local market conditions based on employee location as well as the experience of the employee. Along with the base salary, Mainspring offers pre-IPO stock options+ benefits.

How To Apply

Interested applicants should click on APPLY FOR THIS JOB to fill the provided form.