Flutterwave is a pioneering fintech company from Nigeria, revolutionizing payment solutions for global merchants and payment service providers throughout Africa. Our unwavering mission is to establish a robust payments infrastructure that seamlessly bridges Africa to the world economy. Through our cutting-edge technology, innovative tools, and reliable infrastructure, we empower businesses and financial institutions to deliver a seamless and secure payment experience to their customers.
Location: Sandton, Johannesburg
Sector: Global Operation
Job Type: Contract
Who Are We Looking For?
We are looking for a dynamic, motivated, and committed individual to join the team as we expand across Africa and beyond. Your primary duties as a Chargeback & Refund Analyst will be to monitor and manage chargebacks, representations, arbitrations, and refunds. Your primary duties as a Chargeback & Refund Analyst will be to monitor and manage chargebacks, representations, arbitrations, and refunds.
Responsibilities
- Control the entire system of chargebacks, representations, and reimbursements.
- Collection of disputed transactions from acquiring banks in SA and ROA to be recorded on the portal and providing transaction details to merchants for assessment and reaction.
- Ensure timely cycling within the designated chargeback window by monitoring chargeback disputes.
- International chargeback involving different currencies for Web (MPGS)
- Work closely with the compliance team to efficiently track the increase in chargebacks in the SA region, particularly for SA merchants.
- Regularly compile and consolidate key performance statistics, with the ability to identify gaps and suggest corrective measures.
- Examine all internal suspense accounts owned by Flutterwave in the SA area and ROA.
- Generate executive report daily, weekly and monthly
Qualification
- Proven years of experience in Chargeback Operations
- Good understanding of the foreign exchange operations and local tax regulations.
- Outstanding financial analysis, strategic planning, and execution abilities
- High-Level attention to details
- Ability to identify errors
- Powerful relationship management abilities
- Ability to manage multiple priorities and meet set deadlines.
- Excellent interpersonal and communication skills.
- Excellent presentation skills
- Work with minimal supervision and a goal-oriented approach
- High sense of responsibility, accountability, integrity, and ethical standards
- Ability to work independently to fulfill assigned tasks
Additional Information
To work in South Africa, it is crucial to possess unsponsored employment authorization.
Method of Application
Interested and qualified persons should click on APPLY FOR THIS JOB to complete the required Flutterwave form.