Customer Support Representative at Chowdeck (Nigeria)

Chowdeck is a Nigeria-based company that operates an online platform for food ordering and delivery. It allows you to order meals online from our store and have it delivered to your home or office. . .

Who Are We Looking For?

As a Customer Support Representative at Chowdeck, you will work as a full-time member of a team to aid customers and riders with their problems via a variety of channels.

We are looking for eloquent individuals that are curious, compassionate, kind, and looking to advance their careers at a fast-growing tech startup that cares deeply about personal and professional development.

You’ll work side by side with a tight-knit team of creative problem solvers, who’ll value you, give you the opportunity to meet high expectations, and actively create a supportive, nurturing space to accelerate your career.

You will be heard and your ideas will have a real impact on the company because our staff is modest but incredibly talented. At Chowdeck, we are passionate about providing the best possible client experience, thus as a team member, you will have a direct impact on our ability to do so.

Responsibilities

Help Chowdeck customers and riders resolve issues via chat, mobile calls, email, and social media.
Work with cross-functional teams to deeply understand and improve Chowdeck’s product.
Provide internal updates on insights from engagements with customers and merchants on improving Chowdeck’s overall services
Escalate order issues and liaise with payment processing partners, restaurants, and/or riders to resolve issues.
In order for clients to receive quicker responses, create and update help articles as necessary.
Provide assistance to the restaurant operations team so they may satisfy our restaurant partners’ needs.
Highlight ideas on how to improve the product and better serve businesses and their customers
Advocate for process enhancements on the Customer Success team.
Represent Chowdeck at self-hosted and external events

Requirements

You’ll thrive as a Customer Support Representative if you:

are trustworthy.
are a self – starter.
are a brilliant writer and fluent in English, able to break down complex ideas into comprehensible chunks.
are very intuitive and willing to garner knowledge from new experiences.
love to solve complex issues when the answers are not readily available.
are motivated by the opportunity to improve the lives of our customers and provide a seamless food delivery experience
are extremely patient and calm under pressure
can communicate clearly and empathetically both written and verbally
have a deep and unrelenting focus on customer satisfaction and experience

Perks & Benefits

Competitive salary
Full medical coverage
MacBook Pro
Smart, kind colleagues who’re invested in your growth
Free Lunch

Additional information

As an equal opportunity workplace, Chowdeck condemns all forms of harassment and discrimination. We are dedicated to offering employees a modern, considerate work environment. Our hiring strategy is to select the greatest candidates and provide them the freedom to complete the best job of their lives. Without taking into account a person’s gender, age, marital status, race, color, religion, ethnicity, sexual orientation, or country, employment decisions are made purely on business needs and individual talent.

Method of Application

Interested and qualified persons should click on APPLY to complete the required form.