The World Benchmarking Alliance (WBA) is dedicated to enhancing corporate accountability and promoting sustainable development globally. We represent organizations working at global, regional, and local levels to shape the private sector’s contributions to achieving the SDGs. Echoing the true spirit of SDG17 – Partnerships for the Goals, our Allies are committed to WBA’s mission, vision, and values, and believe in the power of benchmarks and cross-sector partnerships to drive systemic progress on the SDGs.
Location: Remote
Department: Industry Leadership & Development (IL&D)
Job Type: Full-Time
Tasks & Obligations
- Act as a first point of contact and work with a diverse group of small business owners to ensure their success with Constant Contact’s products and services via telephone
- Resolve technical and other support related inquiries and assist in escalations
- Escalate complex issues to the appropriate team members for resolution
- Provide feedback to leadership on defects and enhancements to improve the overall
user/customer experience - Document customer interactions and maintain accurate records in our customer relationship management system
- Educate customers on product features as well as online help resources
- Educate and coach customers on products and services to enhance their online marketing strategy
- Drive customer engagement to help our customers be more successful business owners
- Provide remote support in a call-center environment while adhering to a consistent and
committed schedule
Salary Range
The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave.
Why You’ll Do For Us
- Own institutional grant reporting at WBA, briefing and orchestrating the input of relevant colleagues including funder relationship leads, subject matter experts, finance and other colleagues as required.
- Develop a temporal view of impact, e.g. from monthly to quarterly to annually, to bring a coherence and consistency to what we are measuring and to develop impact pathway (ref. Theory of Change) specific narrative arcs.
- Use impact data from the Results Management Framework to draft institutional funder grant reports as per grant reporting schedules set out in grant agreements. Develop storylines which demonstrate impact on funder interests and objectives.
- Surface what has not gone to plan and contextualize learnings over the course of grant reporting cycles
- Provide staff with insights and impact data from the Results Management Framework at different points in the fundraising cycle, as requested.
- Support non institutional grant owners on their grant reporting tasks with insight and data from the Results Management Framework as requested.
- Impact data management and visualisation
- Manage and develop the Results Management Framework (RMF) to measure progress against the WBA Theory of Change; Identify what we want to measure and how we will measure it
- Support the Impact Researchers with the development of internal systems (e.g. Airtable) to capture information and training materials and workshops around impact data
- Support the Impact Researchers with the visualization of impact data to develop insights and embed visualizations into grant reports as needed
Qualification
- 3-5years of experience working on donor-funded programs and writing and compiling grant reports.
- 1-3 years of experience in data management and analysis, and embedding data and data visuals into grant reports.
- High proficiency in Microsoft Excel, knowledge of R statistical software and data visualization software like PowerBL or Tableau a strong advantage; experience collecting and managing data in Airtable a plus.
- Excellent verbal and written English language skills.
- Sound problem-solving and decision-making skills.
- A curious and collaborative nature.
- Ability to work effectively in virtual teams and multicultural environments, embracing our ‘Teal’ principles that promote flexibility, self-management, and wholeness.
Bonus information
An exciting role with room to grow in an ambitious team focused on impact and learning. We have a physical presence in Amsterdam and London, alongside many employees who work across the world. We particularly welcome applicants from the global South for this role as we strive to build an organization that mirrors the communities relevant for our work. As a values-led organization committed to inclusivity, your location is flexible.
Compensation Package
You will receive market-based employment benefits (the equivalent of the all-in annual compensation range of €47,589 – €50,000 gross for an employee based in the Netherlands
Method of Application
Prospective and qualified applicants should endeavor to click on APPLY NOW to complete the required application form.
Application Deadline
We expect your application by February 7, 2025 11:59PM CET