TTC Mobile has a rich history dating back to 2003 when it began its journey as TTC Organization. In 2007, we officially became TTC Mobile Limited after registering with the Corporate Affairs Commission. Our core mission is to empower the telecom industry through hands-on telecom training, boasting over a decade of corporate expertise in delivering training solutions…
Location: Lagos
Department: Engineering
Job Type: Full time
Who Are We Scouting For?
As NMC engineer at TTC mobile, you will play a pivotal role in monitoring the network and provide all required first level support to core network infrastructure issues.
Duties
- Ensure smooth running of all network monitoring systems: both for Core network nodes and transmission network.
- Ensure Core network and Customer links Monitoring applications are functioning properly: Solarwinds, Nagios, Nagviz, SAM, VNQM etc.
- Engagement of various Colo/POPs sites manager in ensuring smooth running of the sites and our equipment there in.
- Run on 24*7*365 network monitoring operation.
- Escalating issues related to cooling, voltage instability, shelter leakages etc.
- Ensuring continuous engagement of vendors and OEMs on service related issues.
- Access Management and Managing access request for Operation team visit to POPs/Colo sites, arranging joint visits to sites.
- Generate and compile regular report/availability for each of the Colo sites and service Providers.
Qualification
- University Degree in Engineering
- Professional Qualification (CCNA, CompTIA Network +, ITIL, etc.) an added advantage
- Knowledge of networking and network monitoring/management
- Knowledge and experience with various web technologies
- Ability to learn new things quickly.
Additional Requirements
- Proactive monitoring of the status and performance of network infrastructure and services across the regions.
- Troubleshooting and resolving first level network outages on the network.
- Perform second level Escalation on network outages or faults to responsible parties.
- Supervision of hardware status of equipment (cooling, power, security, etc.) running on the network and escalating to responsible parties in the event of a fault.
- Monitoring of the FTTH network (OLT outages, PON port outages, link outages, etc.) for all faults and outages.
- Scouting of network trends and alert for network optimization and planning.
- Proactive monitoring services (AAA servers, freeside, access control servers, etc.) supporting the network and escalating in the event of any outages. Client and Third-party Interaction:
- Processing access into third party sites on the network for visiting engineers.
- Providing remote support to field engineers during network outages.
- Engaging third-party providers (collocation, leased-lines, etc) on any faults and follow-up till outages are resolved.
- Raising tickets for faults on the network for tracking and effective escalation
- Handling ticket escalations from customers and providing necessary support and updates.
Additional information
TTC MOBILE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, and other protected characteristics.
Method of Application
Prospective applicants should forward their CV to: [email protected] using the position as subject of email
