Zanibal is a leading software firm based in Nigeria, dedicated to providing cutting-edge solutions to streamline and enhance various aspects of your business operations. With our expertise in back-office control, sales management, and service optimization, we empower organizations to achieve unprecedented efficiency and growth. Our comprehensive suite of solutions includes dynamic sales force automation, advanced customer relationship management, adaptable enterprise resource planning, strategic performance management, and innovative capital market solutions. We pride ourselves on tailoring our offerings to precisely align with your unique business practices, ensuring seamless integration and maximum productivity. Experience the power of Zanibal and unlock the full potential of your enterprise…
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Location: Lagos, Nigeria
Sector: Technical Support
Job Type: Permanent
Who Are We Looking For?
We have an ideal opportunity for a highly promising candidate seeking recognition for outstanding achievements and aiming to gain valuable expertise in both technical and business aspects through involvement in extensive mobile marketing initiatives.
Responsibilities
- Responsible for providing quality technical support.
- Quality testing of new features of the software.
- Document, troubleshoots, and develops technical solutions related to software and setup errors for field engineers and customers.
- Delivering solutions to both technical and non-technical end-users.
- Take ownership of software issues, and work with our Development group to resolve more advanced issues when necessary.
- Create workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion.
- Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.
- Resolving escalated customer complaints without the need for team lead intervention.
- Participation in providing training to customers as required.
- Recognize the end-users need for additional products and services.
- Update and create online knowledgebase articles to reduce support requests.
- Capture details of each support request in Zanibal’s ticketing system.
- Help test fixes provided by development and incorporates them into client sites.
Qualification
- At least 1 year of experience in software support or development/QA role.
- Must have at least Second Class Upper
- Completion of NYSC program.
- Must be a self-starter/quick learner
- Basic experience in using software applications
- Accounting knowledge is a plus.
Additional Requirements
- Customer service experience is a plus.
- Proficient knowledge of Microsoft Office (Mostly Excel)
- Basic knowledge of Linux command, SQL, and programming skills are a plus
- Good troubleshooting skills.
- Ability to think outside the box to solve problems
Application Mode
To apply, individuals who are interested and meet the requirements are encouraged to submit their resume to [email protected].