Wakanow stands out as a premier digital travel companion in Africa. As a leading online travel concierge, we specialize in catering to all your travel essentials seamlessly. From flights and accommodations to visa assistance, holiday packages, and airport transfers, we provide a comprehensive one-stop solution. Our dedicated customer care representatives are available to assist travelers worldwide in researching, planning, and booking their domestic and international travel with utmost convenience. Collaborating with a diverse network of partners, we ensure our clients benefit from exclusive discounts and savings.
Job Industry: Aviation
Job Type: Full-Time
Location: Lagos, Nigeria
Work Summary:
What Your Role Entails;
As a Customer Care Representative, you will have direct oversight of crucial operations in our business portfolio. Your primary role will involve managing various customer inquiries, encompassing reservations and payment confirmations for both flight and non-flight offerings. This responsibility aligns with the specific requirements outlined by Wakanow.
Responsibilities:
- Respond to all phone requests for information about making travel reservations.
- Determine what goods and sales opportunities best suit the demands of travel-related customers.
- If there are changes before or during the trip, make alternative travel arrangements.
- Cross-selling appropriate Wakanow goods and services to help with achieving service and sales quotas.
- Give clients advice on the best domestic and foreign destinations, tours, lodging, transportation, insurance, and prices.
- creating personalized itineraries that take the clients’ preferences and budget into account
- Create and update customer electronic records
- Book and confirm reservations online.
- Issue tickets or pertinent documentation
- Give current guidance on travel laws, such as those pertaining to visa and medical requirements, baggage restrictions, safety, and regional customs
- Adapt existing reservations to clients’ changing needs
- Study potential places and stay informed about news in the travel business.
- Escalate reoccurring issues and proposing solutions to solve solutions
What We Are Offering:
- Highly competitive compensation packages
- Versatile work arrangements offering flexibility
- Regular and timely evaluations of salary
- Opportunities for professional development through comprehensive training programs
- Attractive incentives to motivate and reward performance
Additional Information
Wakanow prioritizes suitably qualified candidates during the recruitment process, aligning with its Employment Equity Plan.
Method of Application:
If you are interested and meet the requirements, simply click on the “Apply Now” button to initiate and submit your application.
Mind blowing.
Wakanow is always the best…I will love to work with this great organization