Branch Manager at Momentum Metropolitan

Metropolitan is one of the first financial services companies in South Africa . The company represents true empowerment in helping Africa’s people by providing inexpensive financial solutions that foster financial prosperity and stability. Metropolitan has a 116-year history of giving back to the areas in which it operates.

Aside from South Africa, where Metropolitan is active, the brand is also found in 12 other nations in the continent, including Namibia, Botswana, Kenya, Ghana, Nigeria, Lesotho, and Swaziland. Metropolitan offers low-income consumers financial wellness options, such as life insurance, savings, health insurance, hospital cash-back coverage, and funeral insurance. www.metropolitan.co.za. . .

Responsibilities:

Create strategies to meet sales goals in accordance with client-centered principles.
Control how well operating procedures, rules, and statutory requirements are followed.
Create projects and action plans to boost performance, inspire the team, and increase sales.
Share and put into action authorized team goals within sphere of influence.
Implement action plans to meet your company’s objectives and sales targets.
Manage all team activities and escalations on a daily basis.
Work together with quality assurance and performance coaches to direct and mentor the team in order to boost output, compliance, and call quality.
Assess team members’ performance versus goals on a regular basis, then take steps to improve performance.
Implement improvement strategies after evaluating service delivery in light of interactions with business stakeholders and pertinent analytics.
Keep accurate and timely records on the appropriate system.
Engage team members on a regular basis to provide information and team goals.
Develop and maintain cooperative connections with various parties.
Analyze team output and performance, spot trends, and write a report on it.
Implement efficient staffing and scheduling strategies to ensure coverage while minimizing expenditures.
Implement solutions to the team’s performance issues.
Determine operational efficiencies and offer suggestions for advancement.
Drive the attainment of client service delivery goals in accordance with predetermined standards to make sure that clients receive suitable advise and post-sale support.

Qualification

3 to 5 years of sales-related experience (essential)
2-3 years of experience providing financial advice, as needed by the appropriate regulatory body (essential)
One to two years of supervisory experience (desirable)

Certifications

Bachelor’s or University degree holders with exceptional qualifications are encouraged to apply.
Candidates must have at least 5 years of experience in managing teams.
Possess communication abilities
Analytical, Planning and organizing skills
Understanding of pertinent products and processes (Class of Business knowledge)

Bonus Requirement

Relationship building and networking skills
Strong written and verbal communication skills
Active listening capabilities
Impressive public speaking aptitude

Extra Information

Metropolitan aims to have a staff that represents the diversity of our work, the world we live in, and the world we want to change. Our team consists of individuals from diverse backgrounds including gender, race, ethnicity, geography, cultures, beliefs, experience, and education. We prioritize hiring methods that promote this diversity. We evaluate applications based solely on an individual’s skills and qualifications, without regard for gender, race, ethnicity, religion, pregnancy, sexual orientation, age, national origin, marital status, citizenship, or disability.

Application Method:

To be considered for the position, individuals who meet the qualifications and are interested should select the “APPLY” option to generate their profile and finalize their application.