FirstBank of Nigeria Limited (FirstBank), headquartered in Lagos, Nigeria, is a leading global bank and premier financial services provider. With a strong presence in West Africa, FirstBank holds the position of the foremost bank in the region…
Location: Nigeria
Department: Graduate Training
Job Type: Full-Time
Position Overview
This is a solid opportunity within the financial services sector to build uncommon skills and growth, and we looking for young graduates looking for you to join our awesome team.
Key Responsibilities
- Engage and educate customers on all things The Black Tux, through multiple contact channels, including: phone, chat and email, both inbound and outbound
- Understand and exhibit The Black Tux brand values, philosophy and culture through all interactions with customers and peers
- Adhere to all performance expectations and key metrics including Customer Satisfaction and efficiency
- Understand and identify opportunity through individual metrics and dashboards
- Lead with curiosity and focus on customer engagement and satisfaction
- Escalate site issues and troubleshoot with customers
Eligibility Criteria
- A maximum age of 27 years by 30 September 2024
- A minimum of 5 credits (including English and Mathematics) in the Senior Secondary Certificate Examination (SSCE)
- University Educational Qualification – A minimum of Second Class Honours (Lower Division) or HND (Upper Credit) in any discipline
- NYSC completion by 30 June 2024
Qualification
- Excellent communications skills
- Strong analytical skills
- Strong Interpersonal and relationship management skills
- Self-driven and results-oriented
- Highly innovative with excellent problem-solving skills
- Good team player
Method of Application
Interested and qualified persons should apply by clicking APPLY FOR THIS PROGRAM and complete the provided form.