CodeCombat is a brand that has formulated new ways for K-12 students and at-home learners to learn computer science, using real programming languages to explore adventure games. Students learn how to write functions to control their hero avatars, implement puzzle-solving strategies, and code their own games. We continually research, experiment, and iterate on new ways to combine education and games for students worldwide.
Location: Remote
Department: Customer representative
Job Type: Part-Time
Job Overview
CodeCombat is looking for a Customer Support Specialist to act as a main point of contact for our users. Our Support Specialists interact with a wide variety of customers including but not limited to at-home users, teachers in a classroom setting, and individuals seeking Online Classes in order to learn how to code. If you have experience supporting a busy org in a customer-facing role, we want to hear from you!
Key Responsibilities
- Triage, address, and respond to user inquiries via email and live chat with excellent interpersonal skills.
- Assist users in debugging in-game code in Python, JavaScript, and Lua
- Synthesize customer feedback and trends to propose improvements for user interfaces, anticipating potential conflicts
- Discover and document customer pain points to enhance support procedures
- Research and reproduce customer issues using the internal knowledge base
- Identify and troubleshoot issues, escalating serious cases to the product team as necessary
- Assist students and guardians with CodeCombat Online Classes enrollment
- Collaborate with the Operations and Product teams to identify and resolve customer pain points
Requirements
- Growth-minded with a commitment towards individual and organizational advancements
- Strong written communication skills
- Familiarity with G Suite applications (Google Drive, Docs, Sheets)
- Ability and willingness to learn a range of computer programs (TimeTap scheduling software, Zendesk, Excel, etc.)
- Excellent customer service and ability to interact with students and users (8+ years of age), parents, and guardians
- Detail-oriented
- Comfortable assisting customers with technical questions in a compassionate, clear and friendly tone
- Aptitude for communicating technical issues to customers with varying levels of expertise
- Comfortable staying organized and prioritizing tasks in a 100% remote environment
Qualification
- Basic programming skills in Python and JavaScript
Compensation Package
$19.50 – $27 an hour
Method of Application
Interested and qualified persons should apply by clicking APPLY FOR THIS JOB and complete the provided form by Larson Texts, Inc.