SimplyInsured is a leading online platform dedicated to helping small businesses compare and purchase employee medical, dental, and vision insurance plans. We simplify the complex world of employee health benefits, making it easy and affordable for small businesses to provide essential coverage to their teams.
Location: Remote
Department: Customer Support
Job Type: Full-Time
About the Role:
In this role, you will be a member of a high-performing team providing service for SimplyInsured customers. This role will help our customers via chat, phone, and email and serve as a trusted representative of the SimplyInsured brand carrying out the mission of eliminating fear from health insurance.
Must be available to work a PM shift from 10am – 6pm Mountain Standard Time.
Key Responsibilities
- Assist potential customers with navigating our online insurance shopping experience and obtaining quotes for their company’s health insurance options.
- Work with existing customers to answer and resolve basic administrative and billing questions. Your main goal will be to ensure that customer inquiries are responded to quickly and thoroughly. You will contribute daily to the Support team’s mission to delight our customers and help eliminate the fear of purchasing and using health insurance.
- In this role, you’ll use multiple communication channels, including phone, chat, and email, to communicate with customers and our support ticketing software to document customer interactions. You should be passionate about helping customers and love working in a start-up environment. Being on our customer service team’s front lines means you’ll have unique insight and access to our customer’s issues. You will be empowered to propose process and product solutions to improve our customer experience.
Requirements
- 1-2 years of experience in customer service or sales role
- Highly productive with good multitasking skills
- Passion for helping people – especially when it comes to their health
- Able to work in a high-volume contact center environment
- Familiarity working with support ticketing and/or support CRM software tools
- Fantastic oral and written communication skills
- Strong desire to help businesses maximize their healthcare
Additional Qualifications
- Ability to conduct user research and usability testing
- Familiarity with SEO best practices and accessibility standards
- Strong communication and interpersonal skills; ability to present ideas clearly and persuasively
- User-focused mindset with a passion for intuitive and engaging user experiences
- Analytical and data-driven approach to content creation and optimization
- Ability to manage multiple projects and deadlines in a fast-paced environment
- Creative problem-solving skills and critical thinking about content and user needs
Compensation Package
The base salary range for this position is $14.50 – $15.00 per hour
Perks & Benefits
- Generous stock option packages
- Competitive compensation
- “Take what you need” time off plan
- 100% Medical, Dental, and Vision Insurance coverage
- FSA plan
- 401k
- A values-based culture that invests in employee success
Method of Application
To apply, Interested and qualified persons should click on APPLY and scroll down to fill the provided form.