Learners Crib is an Edtech institution that offers dynamic and engaging educational experiences, setting a high standard in the Edtech industry. Originally established to cater to children with special needs, our institution has grown to support learners of all ages, both with and without disabilities, across the globe. With services accessible online, we’re committed to delivering high-quality education for everyone. . .
Location: Abuja, Nigeria
Department: Administrative
Job Type: Full-Time
Who Are We Looking For?
We are in search of an outgoing, highly professional, and approachable Female Front Desk Officer to join our team. As the first point of contact for visitors, your appearance and demeanor must be impeccable.
Your role will involve delivering outstanding customer service, ensuring a prompt and courteous response to every person who walks through our doors.
Tasks & Obligations
- Greet and engage with visitors, clients, students, and colleagues through various communication channels, including in person, by phone, via email, text messages, social media chats, and other platforms.
- Organize and manage documents, maintaining a comprehensive database of student and staff records to ensure accurate and timely updates.
- Perform a variety of administrative tasks such as typing, scanning, and taking meeting minutes.
- Exhibit a positive and cheerful attitude, with a commitment to making a meaningful impact on others every day.
Qualification
- Bachelor’s Degree in Business Administration or a related field is required.
- At least 2 years of practical work experience in administrative or front-desk roles, not including the NYSC year.
- A minimum of one year of experience handling phone-based tasks and engaging with customers in-person.
- Customer service certification is a bonus.
- Prior experience in a school setting is beneficial.
- Applicants must be 28 years or older.
Additional Skills
- Communication Skills: Demonstrated excellence in oral, written, and listening skills. Ability to convey information clearly and effectively.
- Telephone Etiquette: Strong telemarketing skills with a professional and upbeat voice. A positive phone demeanor is crucial.
- Customer Service: Dedication to customer satisfaction with the ability to provide outstanding service at all times.
- Multi-tasking Abilities: Proficiency in handling multiple tasks, as the role involves both receptionist and administrative responsibilities.
- Child-Friendly: Comfortable working in a school environment with children.
- Technical Skills: Proficiency in Microsoft Word, Excel, and PowerPoint at an intermediate level. Experience with at least one software or app beyond social media.
- Time Management: Exceptional time management skills and punctuality. Ability to prioritize tasks effectively.
- Interpersonal Skills: Excellent people skills and teamwork abilities. Strong sense of empathy and collaborative spirit.
- Independence and Teamwork: Ability to work independently with minimal supervision or collaboratively within a team.
- Positive Attitude and Smile: A cheerful demeanor and a warm, welcoming smile.
- Team Player: A strong team-oriented approach. Willingness to work with a dynamic, vibrant, and successful team.
- Organizational Skills: Ability to maintain a tidy workspace, prioritize tasks, and organize workflow. Keep a clean and professional work environment.
- Conflict Resolution: Skilled in resolving workplace conflicts and addressing customer queries professionally.
- Attention to Detail: High-quality orientation, thoroughness, and precision. Ability to follow detailed instructions.
- Adaptability: Flexibility to adapt to new workplace cultures and rapid changes.
- Professionalism: Portrays a high level of courtesy and professionalism in appearance and behavior.
- Continuous Learning: Commitment to continuous professional development and a willingness to learn new skills on the job.
Salary Range
₦100,000 – ₦150,000/month
Working Hours
You will be working 4 days a week and every Saturdays. The 4 days are flexible and will be discussed at the interview stage
Method of Application
Interested and qualified persons should click on APPLY FOR THIS JOB to complete the required Google form application