Ecobank, whose official name is Ecobank Transnational Inc., is a pan-African banking conglomerate, with banking operations in 33 African countries. It is the leading independent regional banking group in West Africa and Central Africa, serving wholesale and retail customers…
Location: Lagos, Nigeria
Department: Graduate Training
Job Type: internship
What the program is about:
Participate in the Ecobank Associate Program 2023, focusing on precise execution of daily operational tasks to achieve timely end-of-day results. Educate customers on our diverse product and service offerings, actively promoting and ensuring a seamless onboarding experience. Strive to enhance overall customer satisfaction and perception through dedicated efforts.
Responsibilities
- Ensure all customer transaction requests are properly documented and authorized in line with the Service Level Agreements (SLA).
- Supervise all activities in Operations and ensure customer transaction requests are treated promptly, professionally, and with utmost care and confidentiality.
- Maintain a good knowledge of the banks products and services and respond to enquiries on same, and operational matters.
- Ensure customer requests/complaints are captured on the customer management platform and prompt resolution provided.
- Drive digital adoption by customers and collaborate with the business to meet goals but without compromising policies and processes.
- Enlighten customers on new services, products promotions and cross-sell them.
Qualification
- 25 years or less
- A minimum of 5 credits at O’levels including English and Mathematics
- Possess at least Ordinary National Diploma (OND) certification of not less than lower credit.
- Completion of 1 year internship.
- Knowledge of Microsoft Office
Method of Application
Interested and qualified persons should click on APPLY FOR THIS PROGRAM to complete the required Ecobank application
